Refund Sync
By enabling this feature, you can display information about the refunded products WC to NetSuite and NetSuite to WC. Follow the following steps to refund
Steps to refund the from NetSuite to WC:
Go to the NetSuite account
Go to Transaction > Sales > Enter Sales Order > list
Click on view
On the order details page click Fulfill
On the item Fulfil page change Status “Picked” to “Shipped” and add the location of the product
To check the product location click the link under “Created from” and it will redirect to the “Sales Order” page, scroll down, here you will see a box with product details. Now click on the link under “Model No” (will be like -SL this is the item name)
On click on the link, it will redirect to the “Inventory Item” page, scroll down till you can’t find the values in front of a particular location. Now select that location in the location field on the “Item Fulfill” page
After changing, the Status and Location click on the Save button
Now again go to sales order and click on view
Click on the “Authorize Return” button
Select the location of the item and save
It will redirect to the “Return Authorization” page, now click on the “Receive” button and it will redirect to the “Item Receipt To be Generates” page
Select the option from “Restock Item” (accordion to your requirement Either Yes or no) click on save and
It will redirect to the “Return Authorization” page, now click on “Refund”
Steps to refund the from WC to NetSuite:
Go to the NetSuite account
Go to Transaction > Sales > Enter Sales Order > list
Click on view
On the order details page click Fulfill
On the item Fulfil page change Status “Picked” to “Shipped” and add the location of a product
To check the product location click the link under “Created from” and it will redirect to the “Sales Order” page, scroll down, here you will see a box with product details. Now click on the link under “Model No” (will be like -SL this is the item name)
On click on the link, it will redirect to the “Inventory Item” page, scroll down till you can’t find the values in front of a particular location. Now select that location in the Location field on the “Item Fulfill” page
After changing, the Status and Location click on the Save button
Now go to your WC orders, and refund the product
Last updated